Monday, October 30, 2017
Notice on Shipment Delay
Dear Fans and Friends,
Please be informed that our October 2017 shipment has been delayed to November 2017.
We will update you on your order status as soon as we receive the arrival list from San-X.
To compensate for the delay, we will offer a refund option for April 2017 pre-orders due in October 2017.
We will be checking the arrival list given by San-X and proceed to refund orders that cannot be fulfilled within a 6 month time frame.
However, if the April released items are to be shipped from Japan and arrive next month, we will continue to pack and mail out the items as usual in November 2017.
Kindly drop us an email at firstname.lastname@example.org if you have any questions or would like to cancel your order and obtain a refund before the goods arrive.
(Note: All pre-orders may take between 2-6 months for arrival)
Thank you for your understanding and patience, we greatly apologize for the inconvenience caused.
We are working to get the goods as soon as possible.
Hearts from Rilakkuma Shop at 2:43 PM